We offer a range of payment options including Visa, Visa Debit, Mastercard, Maestro, Visa electron and American Express.
We do not store your payment card data. All credit/debit card transactions are handled by Stripe, the market leader in online transactions. Stripe has obtained the most stringent level of certification available in the payments industry and card numbers are encrypted with AES-256, with keys stored on separate servers.
Our card payments comply with Strong Customer Authentication, part of the 2019 second Payment Services Directive (PSD2) regulations in Europe.
We take every possible precaution to safeguard our customer's payment data.
You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery (exceptions apply, see below).
For return instructions please email firstname.lastname@example.org or call us on 0800 464 7479.
Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. Electrical equipment must not have been powered up and products must not have been installed.
If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.
We will refund the sales price (considering above limitations) and the initial postage and packing charges within 14 days of receiving the goods back from you.
You need to return the goods to us at your cost within two weeks following your cancellation.
If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier.
If you notice transport damage after the carrier has left, please inform us as soon as possible on the day of delivery.
Failure to note damage might affect replacement or refund from us for items damaged in transit.
Product discrepancies need to be reported to us within 7 days from delivery.
We may be unable to accept liability for any missing items or discrepancies if it is not reported within this period.
If you have any enquiries regarding these terms please contact our customer service department by emailing email@example.com or by calling freephone 0800 464 7479